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We're here to help! Reach out to our customer support team for assistance with your Winspinsplay account, technical issues, or any questions about our social casino service.

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Frequently Asked Questions

Is Winspinsplay real money gambling?

No, Winspinsplay is a social casino for entertainment only. There is no real money gambling, no cash prizes, and virtual items have no real-world value.

Who can use Winspinsplay?

Winspinsplay is exclusively for Canadian residents who are 19 years of age or older. We verify age and location during registration.

How do I delete my account?

To delete your account and personal information, please email us at privacy@winspinsplay.com with your account details and we'll process your request within 30 days.

Can I get a refund for virtual purchases?

Virtual item purchases are final and non-refundable as stated in our Terms of Service. Virtual items have no real-world monetary value.

How do you protect my privacy?

We comply with Canadian privacy laws including PIPEDA. Your personal information is protected and only used as described in our Privacy Policy.

Responsible Gaming & Legal Information

  • Entertainment Only: This is a social casino for entertainment purposes only.
  • No Real Money: No real money gambling and no prizes of real-world value.
  • Age Restriction: 19+ only. We do not target minors.
  • Virtual Purchases: May include in-app purchases of virtual items with no cash value.
  • Geographic Scope: Service intended for Canada (CA) only.
  • Play Responsibly: Set limits, take breaks. If gaming stops being fun, stop playing.

Advertisements follow Canadian advertising standards and are shown only in Canada. Virtual currency and virtual items have no real-world monetary value.